Adopting interaction analytics to improve contact centre performance
Information Age and CallMiner explore how companies can adopt interaction analytics to improve contact centre performance.
Data Analytics & Data Science
Category
Data Analytics & Data Science
As data becomes more intrinsically key to business success, the implementation of a coherent data strategy becomes paramount. This section explores the components of good data strategy management, covering topics such as scalability, new technology, multichannel co-ordination, avoiding the data silo problem, and developing a data driven culture within the enterprise.
Automation & Robotics
Why problem solving using analytics needs new thinking
AI & Machine Learning
How trusted data is driving resilience and transformation beyond Covid-19
Data Analytics & Data Science
What the new DCMS National Data Strategy means for businesses
Business & Strategy
Coupa CEO Rob Bernshteyn discusses upcoming book Smarter Together
Data Analytics & Data Science
The importance of data storytelling in the next decade of data
Data Analytics & Data Science
Decline of analytics dashboards won’t happen any time soon — TrueCue
Data Analytics & Data Science
Rebuilding your data analytics capabilities in a post-Covid world
Data Analytics & Data Science
Decline of analytics dashboards won’t happen any time soon — TrueCue
Data Analytics & Data Science
Rebuilding your data analytics capabilities in a post-Covid world
Data Analytics & Data Science
Qlik and IDC launch D2I Score tool, following revenue increase findings
Data Analytics & Data Science
Making transportation smart in emerging market cities
Data Analytics & Data Science
Data analytics aiding businesses in Covid-19 survival, says Sisense study
Data Analytics & Data Science
UK data and analytics industry bucks jobs market trend during Covid-19
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