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AI & Machine Learning

Chronicling the rapidly developing technology of artificial intelligence and machine learning which are transforming business and creating the foundations for an AI-centric future. Expert analysis and comment on the benefits and risks, the consequences for companies, workers and consumers, and the subsequent possible impact on multiple technology markets.

AI: the next level of smart customer service?

Chatbots and other artificial intelligence platforms like virtual assistants are becoming more proficient at dealing with customer enquiries.

AI & Machine Learning

AI & Machine Learning

People vs technology: where should innovation come from?

The rise in machines has had a profound effect on how business operates. What impact has this had on innovation?

AI & Machine Learning

Enterprise adoption of VPA-enabled speakers will spark market growth

AI & Machine Learning

On command: Google and Walmart team up to offer voice shopping

Walmart has partnered with Google to offer voice shopping to consumers, representing the next step in the retail experience.

AI & Machine Learning

The chatbots are here: are you prepared?

In 2016, more than 30,000 branded chatbots were launched, and the growth is still accelerating as businesses deploy them across sectors.

AI & Machine Learning

How technology is driving innovation for disaster operations management

Utilities are facing increased pressure to restore services, and the digital economy has created greater demand for faster uptime.

AI & Machine Learning

Healthcare revenue cycles impending productivity revolution

AI & Machine Learning

Chatbots for customer service in industrial IT

The reliance on AI in customer service is here. But how do IT leaders bridge the gap between human interaction and chatbot utilisation?

AI & Machine Learning

Healthcare revenue cycles impending productivity revolution

AI & Machine Learning

Chatbots for customer service in industrial IT

The reliance on AI in customer service is here. But how do IT leaders bridge the gap between human interaction and chatbot utilisation?

AI & Machine Learning

Why low-code is key to a changing business landscape

Forrester Research defines a low-code platform as a platform that enables rapid application delivery with a minimum of hand-coding.

AI & Machine Learning

Predictive marketing: taking the guesswork out of adverts

Identifying customer profiles has always been something of an art for marketers - with the right technology partner it can now be more scientific.

AI & Machine Learning

Modern technology benefits

Technology is revolutionising almost every aspect of day-to-day lives and business operations, from driverless cars to data analytics.

AI & Machine Learning

AI leaders warn of ‘killer robots’ in letter to United Nations

More than 100 AI leaders and robotics experts have warned about the development of ‘killer robots’, and the dangers this poses.

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Tips for making sure your AI-powered FP&A efforts are successful

AI has the potential to make business finance modelling projects more efficient and impactful, but only with the right approach

Partner Content

Would you let an AI robot handle 90% of your meetings?

Zoom's founder believes AI clones could attend meetings on our behalf. Aoibhinn McBride of Jobbio explores AI in the workplace