AI & Machine Learning

Chronicling the rapidly developing technology of artificial intelligence and machine learning which are transforming business and creating the foundations for an AI-centric future. Expert analysis and comment on the benefits and risks, the consequences for companies, workers and consumers, and the subsequent possible impact on multiple technology markets.

Artificial intelligence business value to reach $1.2TN in 2018 – Gartner

The success of artificial intelligence depends on data

AI has already become a buzzword and although investment currently remains high, businesses must begin to take it more seriously otherwise the bubble could soon burst.

AI & Machine Learning

Ethical AI – the answer is clear

Alistair McLean, Head of Data Science and Machine Learning for one-to-one marketing company Clicksco, examines ethical AI and how being transparent is vital to engaging with the public in a responsible manner.

AI & Machine Learning

Benefiting from AI: A different approach to data management is needed

The potential for AI to improve business performance and competitiveness demands a different approach to managing data lifecycle.

AI & Machine Learning

IT pros react to House of Lords Committee AI Code of Practice

AI & Machine Learning

How the contact centre became ground zero for AI in the enterprise

The contact centre is finally being recognised as a locus of invaluable insight and actionable intelligence, and the front lines of competition across global industry.

AI & Machine Learning

House of Lords Committee reveals AI code of practice

AI & Machine Learning

Using comprehensive data management to unlock AI success

AI & Machine Learning

House of Lords Committee reveals AI code of practice

AI & Machine Learning

Using comprehensive data management to unlock AI success

AI & Machine Learning

The evolution of artificial intelligence in customer experience

Artificial intelligence (AI) has been all the rage in the customer service industry for some time now, but until recently it was hard to distinguish hype from reality.

AI & Machine Learning