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Generative AI

Chatbots in the future of customer service

Chatbots and generative AI are set to take centre stage in the future of customer service, but challenges remain to be addressed

Business & Strategy

CCI Kenya: why more companies are turning towards the BPO sector in East Africa

CCI Kenya discusses why BPO (business process outsourcing) is a proven strategy to cost-effective international expansion

Generative AI

Mike Myer – ‘Generative AI is another huge transformation’

AI & Machine Learning

The role of ChatGPT in the future of customer service

Given the emergence of ChatGPT and other chatbots, we consider how the role of such AI-powered technology in customer service could manifest itself in the coming years

AI & Machine Learning

How AI is transforming technology customer care

Digital Transformation

Supercharging digital transformation in the CPG sector

Business & Strategy

What the retail sector can learn from supply chain disruption

Business & Strategy

People power: why 2022 will be the year of customer service

AI & Machine Learning

Brands will invest more than ever in contact centres in 2022

Retail

QVC-style shopping is the new (old) frontier

Business & Strategy

Overcoming the customer experience crisis post-COVID

Digital Transformation

Why getting digital transformation fundamentals right keeps customers happy

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Partner Content

Would you let an AI robot handle 90% of your meetings?

Zoom's founder believes AI clones could attend meetings on our behalf. Aoibhinn McBride of Jobbio explores AI in the workplace