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Digital Transformation

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AI & Machine Learning

Should businesses embrace tech at the expense of people?

AI & Machine Learning

5 technologies improving the customer experience journey

AI & Machine Learning

Enabling machine learning to help combat fraud

Media & Marketing

The dark side of Uber’s amazing customer experience

Data Analytics & Data Science

UK banks ditch the ‘human touch’ in race for relevance

Cybersecurity

It’s not my face – it’s 83 data points

Data Analytics & Data Science

How businesses can benefit from prioritising customer experience

Many companies are still unaware of how to deliver customer experience well, and work to make sure they meet the customer expectations.

Digital Transformation

Financial services businesses ‘struggling to differentiate on customer experience’

84% of financial services organisations believe that the financial services IT department should be more focused on customer experience.

AI & Machine Learning

Man and machine: the future of service

The future of service will change as machine learning capabilities increase in the future.

Media & Marketing

Technology is impacting the Game of Thrones viewing experience

What technological changes have people experienced over the programme's seven seasons, and how has the viewing experience evolved?

Media & Marketing

Embracing innovation and change in customer support

What are the issues with legacy systems in today’s new world of customer support, and the solutions businesses can put in place?

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Tips for making sure your AI-powered FP&A efforts are successful

AI has the potential to make business finance modelling projects more efficient and impactful, but only with the right approach

Partner Content

Would you let an AI robot handle 90% of your meetings?

Zoom's founder believes AI clones could attend meetings on our behalf. Aoibhinn McBride of Jobbio explores AI in the workplace