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Customer Experience

Research

Boards look to IT and the CIO to improve customer experience

Business & Strategy

What challenges do engineering-orientated CTO’s encounter?

Retail

Counting the cost: Digital innovation in physical retail

Government & Public Sector

Uniting citizens with the public sector through social

Research

What technologies should CTOs invest in to drive their business forward?

Digital Transformation

The future of customer experience: catering to new audiences with the right tools

Digital Transformation

Transforming the insurance industry: Aflac’s customer journey

Julia Davis, CTO of Aflac, told the audience at Pegaworld how using Pega’s systems help them “take away non-value-added work”.

AI & Machine Learning

Artificial intelligence business value to reach $1.2TN in 2018 – Gartner

AI & Machine Learning

The evolution of artificial intelligence in customer experience

Artificial intelligence (AI) has been all the rage in the customer service industry for some time now, but until recently it was hard to distinguish hype from reality.

AI & Machine Learning

The rise of artificial intelligence

AI & Machine Learning

Will virtual customer assistants dominate customer service by 2020?

DevOps

It’s never too late to join the DevOps integration race

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