Tag

Customer Experience

Releases & Updates

IFS acquire Astea International to expand footprint

Releases & Updates

HSBC and MuleSoft join forces to build APIs

Releases & Updates

Software AG and Adobe partner to deliver improved customer experience platform

Research

Customer experience technology spending to exceed $600bn by 2022

Data Analytics & Data Science

Serious about understanding your customers? Democratise technology

AI & Machine Learning

AI projects to double within the next year ⁠— Gartner

Digital Transformation

Legacy IT preventing CIOs improve customer experience, finds study

M&A

Calabrio’s acquisition of Teleopti — a new standard for CX intelligence?

IT management

The customer is central to breaking down silos

Case Studies

McKesson and Okta: developing a roadmap focused on customer experience

With Okta as a partner, McKesson have developed a roadmap focused on customer experience that enables technology and security best practice.

Digital Transformation

Getting customer digital experience right in today’s B2B market

Technology

Trust at Oktane19: the new frontier in technology

At Oktane19 in San Francisco, Information Age explores the importance of trust and identity in supporting continued technological innovation.

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Partner Content

Tips for making sure your AI-powered FP&A efforts are successful

AI has the potential to make business finance modelling projects more efficient and impactful, but only with the right approach

Partner Content

Would you let an AI robot handle 90% of your meetings?

Zoom's founder believes AI clones could attend meetings on our behalf. Aoibhinn McBride of Jobbio explores AI in the workplace