Tag

Customer Experience

Releases & Updates

IFS acquire Astea International to expand footprint

Releases & Updates

HSBC and MuleSoft join forces to build APIs

Releases & Updates

Software AG and Adobe partner to deliver improved customer experience platform

Research

Customer experience technology spending to exceed $600bn by 2022

Data Analytics & Data Science

Serious about understanding your customers? Democratise technology

AI & Machine Learning

AI projects to double within the next year ⁠— Gartner

Digital Transformation

Legacy IT preventing CIOs improve customer experience, finds study

M&A

Calabrio’s acquisition of Teleopti — a new standard for CX intelligence?

IT management

The customer is central to breaking down silos

Case Studies

McKesson and Okta: developing a roadmap focused on customer experience

Digital Transformation

Getting customer digital experience right in today’s B2B market

Technology

Trust at Oktane19: the new frontier in technology

At Oktane19 in San Francisco, Information Age explores the importance of trust and identity in supporting continued technological innovation.

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Would you let an AI robot handle 90% of your meetings?

Zoom's founder believes AI clones could attend meetings on our behalf. Aoibhinn McBride of Jobbio explores AI in the workplace