Tag

Customer Engagement

M&A

Twilio to acquire Segment to enhance customer engagement

Automation & Robotics

How does knowledge management improve customer engagement?

Communications & Networking

Slack Connect launched to enable messaging across organisations

Communications & Networking

CallMiner works with customers to optimise engagement amidst COVID-19

Major Contracts

Accenture helps United Utilities deploy a workforce management solution

Releases & Updates

2019 most successful year for voice cloud provider Natterbox

Major Contracts

Tremor International acquires News Corp’s Unruly

IT management

The customer is central to breaking down silos

M&A

Aspect Software to be acquired by Vector Capital

AI & Machine Learning

AI tool helps marketers get to know their customers

Business & Strategy

Meet the 21st century enterprise

Software and Applications

CRM is dead: the shifting sands of customer engagement

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Partner Content

Would you let an AI robot handle 90% of your meetings?

Zoom's founder believes AI clones could attend meetings on our behalf. Aoibhinn McBride of Jobbio explores AI in the workplace