Tag

Contact Centre

AI & Machine Learning

How AI is transforming technology customer care

AI & Machine Learning

How conversational AI is revolutionising the utilities sector

AI & Machine Learning

Brands will invest more than ever in contact centres in 2022

Data Analytics & Data Science

Adopting interaction analytics to improve contact centre performance

Information Age and CallMiner explore how companies can adopt interaction analytics to improve contact centre performance.

Technology

Why Covid-19 is a watershed moment for the contact centre

Communications & Networking

CallMiner works with customers to optimise engagement amidst COVID-19

M&A

Calabrio’s acquisition of Teleopti — a new standard for CX intelligence?

Data Analytics & Data Science

Nationwide deploys SAS analytics to improve customer experience

Data Analytics & Data Science

How to deliver the personalised experiences that today’s customers demand

Cloud & Edge Computing

Cloud to support Radio 4 Christmas Appeal for homelessness

Cybersecurity

Why contact centres are failing their most vulnerable callers

Cloud & Edge Computing

How to figure out if the cloud is right for your contact centre

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Partner Content

Tips for making sure your AI-powered FP&A efforts are successful

AI has the potential to make business finance modelling projects more efficient and impactful, but only with the right approach

Partner Content

Would you let an AI robot handle 90% of your meetings?

Zoom's founder believes AI clones could attend meetings on our behalf. Aoibhinn McBride of Jobbio explores AI in the workplace