Chatbots

Articles on developments in chatbot technology and the artificial intelligence used to simulate human conversation or automated interactions through text or voice.

Digital Transformation

Virtual employee assistants on the rise, says Gartner

AI & Machine Learning

Artificial intelligence: What changed in 2018 and what to expect in 2019

Cloud & Edge Computing

Live chat: Backing up conversations in the cloud

Recruitment

Tech recruitment: How can businesses overcome this challenge?

AI & Machine Learning

Why should businesses be investing in AI?

News

Chatbots and human customer services; does artificial intelligence replace or complement humans?

AI & Machine Learning

Bringing AI in-house

AI & Machine Learning

Top 7 tips when deploying a bot

AI & Machine Learning

Wimbledon 2018: How AI and chatbots are serving innovation

AI & Machine Learning

How can artificial intelligence assist the financial services industry?

AI & Machine Learning

The evolution of artificial intelligence in customer experience

Artificial intelligence (AI) has been all the rage in the customer service industry for some time now, but until recently it was hard to distinguish hype from reality.

AI & Machine Learning