Call centre technology

Cloud & Edge Computing

How Shaw Trust has used digital infrastructure to support job seekers over lockdown

Releases & Updates

2019 most successful year for voice cloud provider Natterbox

Retail

Marks and Spencer opts for AI at call centre

AI & Machine Learning

How the contact centre became ground zero for AI in the enterprise

The contact centre is finally being recognised as a locus of invaluable insight and actionable intelligence, and the front lines of competition across global industry.

Data Storage & Data Lakes

Are you in the dark about the risk from call centre legacy data?

Data Analytics & Data Science

Endsleigh Insurance saves £1.3 million by analysing call centre traffic

Asia-Pacific

Santander to move call centres from India to UK

Tips for making sure your AI-powered FP&A efforts are successful

AI has the potential to make business finance modelling projects more efficient and impactful, but only with the right approach

Partner Content

Would you let an AI robot handle 90% of your meetings?

Zoom's founder believes AI clones could attend meetings on our behalf. Aoibhinn McBride of Jobbio explores AI in the workplace

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