The supermarket chain, which encompasses John Lewis and Waitrose shops across the UK, joins the likes of Adobe, Aon and Primark on the list of Workday’s clientele, and has chosen
to opt for a unified system to base their human relations and payroll on.

With all employees of the John Lewis partnership sharing a stake in the company, they will now be able to make human relations and payroll-related decisions in real time.

Regional vice-president of Workday’s UK, Ireland and South Africa headquarters Carolyn Horne says that this decision is part of John Lewis partnership’s attempt to keep up with a popular worldwide movement towards “more people-centric business thinking, as they seek to attract and retain the very best talent.

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“For Workday to be selected as the partner for the John Lewis Partnership as they look to stay ahead of the pack when it comes to employee-led business practices, is very exciting
news for us in the market.”

Furthermore, the vendor’s EMEA and APJ president Gonzalo Benedit expressed his satisfaction towards sealing a deal with what he called “an iconic and trusted brand in retail”.

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“In an industry where competition is constantly increasing and consumer expectations are changing dramatically, retail brands have to enable their workforces to deliver superior
customer service to succeed.

“I am confident that this strategic partnership will help the John Lewis Partnership maintain and build on its industry position.”

The supermarket group suffered from a wage error in a previous payroll system back in May 2017 that cost the company £36 million, with other wage-related inconsistencies dating back to 2006 being discovered in 2013.

As for the history of John Lewis partnership’s human relations management, the company opted with Oracle back in 2006 before later switching to Workday.