5 Habits of Highly Effective Service Management Leaders
Where does a service management leader start, and how does this person know which projects to spend the bulk of their efforts on, i.e., those that will truly make the most positive impact to the business.
Today’s service management leaders are more challenged than ever before. Digital transformation. Cloud services. Supplier management. Outside IT. Millennial crowd expectations. Cost containment. Bespoke services. The list goes on and on.
Where does a service management leader start, and how does this person know which projects to spend the bulk of their efforts on, i.e., those that will truly make the most positive impact to the business.
This eBook is geared towards service management leaders who want to stay one step ahead of the business’ needs and don’t want to settle for IT as usual.
Today’s service management leaders understand that the new role of IT leadership is more challenging, more important to the business, and/or more rewarding. They want themselves, and their team, to be seen as a true business partner, an influencer, a driver. They want their team to work with other leaders across the business to determine and set strategy and the steps needed to reach set goals. Service management fire fighting and simply being reactive to the business’ needs is history. In fact, it’s no longer good enough.
So, what does it take to become a modern-day service management leader? Someone who lives and breathes what’s outlined above Here are five highly effective skills service management leaders need to gain and leverage to elevate their, and their team’s, role into a leadership position:
Identify and hire people smarter than you
Market your team – business relationship management is key
Think business first not IT first
Focus on (and report on) metrics that matter
Keep your eye on the future – be ready to leverage the next, great technology shift