With around 80% of data in the enterprise believed to be unstructured, OmniIndex looks to address all areas of unstructured data analytics: AI contextual awareness, AI sentiment analysis, automatic content analysis and PII alerting.
“This powerful new solution will bring to life the value of unstructured data and not just the 20% that sits inside a database,” said Simon Bain, CEO of OmniIndex.
“As a result, the enterprise can view detailed analytics on the hidden data that sprawls across applications and siloes that invariably houses the day-to-day momentum of that business. That means addressing the ‘Other 80%’ of data hidden and inaccessible.
“For agile organisations, this means access to valuable data previously unavailable. For example, data on customer sentiment that enables organisations to spot issues and trends, increase customer retention, and innovate faster.”
Key use cases that OmniIndex provides include helping call centres to gain vital insight into Net Promoter Scores, and marketing departments looking to gain an understanding of customer sentiment in email communications.
In addition, the tool can bolster data compliance, by identifying any data breach committed by an organisation across any unstructured or structured data source.
The SaaS solution is now available via Google Cloud, Oracle Cloud and the Azure Marketplace, as well as being a Google Cloud Startup member.
The go-to-market strategy selected by OmniIndex was specifically chosen for its simplicity and convenience with pricing, following the model of the Cloud Marketplaces based on per minute billing based on CPU usage.
How to implement AI and advanced analytics, and observe the technologies’ transformational impact
Bain continued: “The file analysis market has to date centred on established incumbents with a particular strength, for example, indexing or classifying or even content analysis. The OmniIndex solution is the only one to address all areas of unstructured data analytics.
“OmniIndex will close the gap between unstructured and structured data delivering analytics that will in turn provide insights to decision-makers on how an enterprise is performing.
“Structured data – with its adherence to pre-defined data sources – cannot on its own deliver the insight the modern enterprise needs. Email, social media and voice all fall outside of the structured environment and they are critical silos.
“OmniIndex bridges that gap delivering a truly holistic picture based on its ability to access unstructured data.”
Located in the UK and US, the solution houses over 18 years’ experience in software engineering, and has 13 US and international patents, with a further five pending.
